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Customer Experience Lead

Company: VirtualVocations
Location: North Hollywood
Posted on: October 30, 2024

Job Description:

A company is looking for a Customer Experience Lead to join their customer service team remotely.



Key Responsibilities

Assist customer service team members in responding to inquiries
Evaluate and address customer inquiries, comments, or complaints effectively
Maintain records of communications and track unresolved complaints


Required Qualifications

3+ years of experience in a customer service or administrative role
Proficient knowledge of Excel, including formulas, filtering, sorting, and VLOOKUP
Ability to work Eastern Time Zone hours

Keywords: VirtualVocations, Apple Valley , Customer Experience Lead, Other , North Hollywood, California

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