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Major Incident Coordinator

Company: VirtualVocations
Location: San Bernardino
Posted on: October 23, 2024

Job Description:

A company is looking for a Major Incident Coordinator responsible for managing major incidents and coordinating resolution efforts across multiple teams.



Key Responsibilities

Manage the end-to-end lifecycle of major incidents and participate in Technical Command Center War Rooms
Compose and deliver incident communications within defined SLAs, and lead tactical bridge calls for triage and restoration activities
Document major incidents and participate in post-incident reviews to support root cause analysis and process improvements


Required Qualifications

Self-motivated with a proactive approach to challenges and growth opportunities
Experience coordinating and driving major incident restoration activities for at least 3 years
Experience in problem identification and root cause analysis for at least 3 years
Ability to work rotating shifts and support on-call responsibilities
ITIL Certification (Foundations ITILv3, ITIL4, and/or Intermediate Service Operations) is a plus

Keywords: VirtualVocations, Apple Valley , Major Incident Coordinator, Other , San Bernardino, California

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