Manager L1 Triage
Company: VirtualVocations
Location: Mission Viejo
Posted on: November 7, 2024
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Job Description:
A company is looking for a Manager, L1 Triage to lead the Client
Experience Support team in delivering exceptional service.
Key Responsibilities
Investigate product bugs and mentor team members on issue
resolution
Manage day-to-day customer issues and assign product issues to team
members to meet SLA
Document findings, communicate priorities, and monitor bugs for
trends and improvement opportunities
Required Qualifications
Bachelor's degree in Computer Science, Engineering, Healthcare
Management, or a related field
3+ years experience as a Support Manager in the healthcare industry
preferred
Proficiency in JUnit framework and Cypress automation tools
Basic knowledge of the healthcare domain
Knowledge of agile development methodologies
Keywords: VirtualVocations, Apple Valley , Manager L1 Triage, Executive , Mission Viejo, California
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