SENIOR MANAGER, CONTENT DESIGN AND KNOWLEDGE STRATEGY

Company: Autodesk
Location: Fontana
Posted on: October 26, 2024

Job Description:

Job Requisition ID #

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24WD82131Position Overview
Autodesk's Digital Employee Experience (DEX) team seeks an experienced and results-driven Senior Manager, Content Experience Design and Knowledge Strategy, who will manage and lead a team of content designers and strategists, and who will work across internal teams to define a knowledge strategy. Reporting to the Director of Digital Employee Experience, this role is instrumental in driving innovation in product content design, conversation design for AI-powered assistants, and knowledge management so we can deliver a world-class experience that empowers all Autodeskers to shape the world and their future.You will collaborate with cross-functional partners within our product team and across internal organizations to deliver and scale a knowledge and content strategy across a connected network of products, platforms, and services. As an empathetic and human-centered leader, they will bring thought leadership and strategic focus that enable teams to design and build with clarity, consistency, and inclusivity.Preference for candidates in San Francisco, PT zone or in Novi, Michigan. This is a hybrid/remote role for those near the office or possibility for remote for other locations within PT zone.Responsibilities

• Lead the team responsible for content experience design and knowledge management for Autodesk's enterprise employee and IT services.
• Manage, coach, and develop a team of senior content designers, content strategists, and conversation designers to deliver high-quality content experiences that meet employees' and stakeholders' needs and that align with business objectives.
• Lead the creation and implementation of a scalable knowledge management strategy, collaborate across an ecosystem of internal content creators and platforms, and represent knowledge management as a strategic capability.
• Lead content strategy for conversational design experiences and improved processes for generative AI-driven content development and delivery across multiple platforms.
• Be accountable for the design, delivery and management of clear, concise user interface language and in-product messaging for DEX web, mobile, and chat platforms.
• Cultivate a culture of data-driven decision making and provide suggestions on how to measure the impact of content efforts.
• Help the team balance tactical and strategic priorities, ensuring that content guidelines and processes are consistently used to maximum impact in the development of experiences.
• Collaborate as an equal thought partner with engineering, product, and business leaders to roll out complex, cross-organizational content and knowledge initiatives, including the requisite change management for our users.
• Build credibility, trust, and authority across a network of diverse internal stakeholders, including IT, human resources, legal, and communications, and advocate for content design and knowledge strategy as drivers of successful outcomes.
• Serve as a key resource within the organization, effectively communicating with stakeholders about content experience design and knowledge strategy processes and outcomes.Minimum Qualifications
  • 8+ years in content design for user experience/product design projects, across web and mobile platforms in a fast-paced and cross-functional design environment, preferably with 3+ years' experience working in, or with, tech companies.
  • 5+ years managing senior content design or knowledge strategy teams to achieve their best performance in the development and successful shipment of high-quality products.
  • Comprehensive understanding of the full spectrum of content lifecycle and skills across all phases, including discovery, creation, review, verification, maintenance, and archiving.
  • Solid negotiation and consensus-building abilities needed to gain cross-discipline alignment to enable and execute large, complex initiatives.
  • Demonstrated ability to align big-picture design thinking with business goals to provide teams with frameworks and guidelines for successful execution.
  • Demonstrated experience in visual storytelling, with exceptional communication and presentation skills, including the ability to effectively convey both large-scale ideas and detailed nuance across various levels, functions, and stakeholders.
  • Portfolio that demonstrates expertise with knowledge management, content design and conversation design, and data-driven decision making.
  • Ability to create clarity when project requirements are agile, and rapidly and constantly evolving.Preferred Qualifications
    • Proficiency or certification in knowledge-centered service methodologies.
    • Experience with internal product experiences and internal support environments.
    • Understanding of LLMs and their application particularly with conversational interfaces and conversation design, and experience using generative AI in content development.Learn MoreAbout Autodesk
      Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Benefits
      From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparency
      Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $160,500 and $259,600. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity
      At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & Belonging
      We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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